Refund policy

The shipping cost can be viewed on the checkout page, when we confirm your order and receive the freight charge from courier.

Ready-to-wear orders which we have stock are processed by our logistics in 1-2 working days from the date of order confirmation. Orders with special requirements may take more days.

For Made-to-Order (MTO) orders, the estimated production time is 45 working days/2 calendar months.

[ GLOBALLY ] Delivery normally takes place within 3-10 working days from when the order is being handed over to the courier, excluding remote areas where delivery may take extra days.

The products are delivered by DHL, FedEx, EMS courier during office hours. During sales and promotions time, shipments may take longer.

We remind you that shipments and deliveries might not be made on weekends and during public holidays and it is not possible to change the delivery address once the order has been shipped.

Custom Duties

With regard to deliveries requested in countries outside the People’s Republic of China, any customs import charges will be charged to the recipient.

We are not aware of the amount of customs duties, they will be communicated to you by the courier once the shipment has arrived at destination.

We therefore invite you to contact the customs authorities of your country to verify the costs and any import limits.

Returns and Refunds

I. Scope

  • All Sales Final: All products sold are strictly non‑returnable and non‑exchangeable under any circumstances, except in the case of a confirmed manufacturing defect.

  • This policy applies to all products sold on the ACME Shoemaker official website (including both RTW and MTO items).

II. Return & Exchange Principles

  1. Non‑Quality Reasons

    • Reasons such as dislike of style, incorrect size, coordination issues, etc., are not eligible for return or exchange.

    • Before placing your order, you must confirm all details with customer service—style, size, material, accessories, and any other requirements.

  2. Quality Issues

    • If, within 7 days of delivery, you discover a non‑user‑caused defect (e.g. sole delamination, major stitching failure, color variance beyond normal tolerance), contact customer service within 48 hours of discovery and provide clear photos or video.

    • Once verified, we will replace the item with the same model and size at no charge, or arrange for professional repair.

III. Refund Instructions

  • Applicability: These Refund Instructions apply to all RTW and MTO products.

  • All Sales Final: Once payment is processed, all sales are final and no refunds will be issued.

  • Manufacturing Defects Only: If a confirmed manufacturing defect is reported within the 7‑day inspection window, we will replace the item or arrange a professional repair at no extra charge, in accordance with our Quality Issues policy.

IV. Pre‑Order Communication Guide
Please confirm all details in advance via:

  • WhatsApp / WeChat: 019.......

  • Email: net000ymail@gmail.com.